![service blueprint of hospital service blueprint of hospital](https://karamatkhan.files.wordpress.com/2016/12/health-center-service-blueprint.png)
This is easy as you can point people to the appropriate sections of the toolkit and to individual tools. Sometimes you need to provide a rationale, strategy or plan for future development. It may be as simple as compiling your finalised diagrams and summarising the project using these to illustrate tools used, learnings gained and resulting improvements. This saves a lot of time and keeps your co-design work moving.ĭeveloping a more formal report or blueprint at the end of a project is easy because most of the work is done. That is, the emphasis falls on reporting progress often and in a brief, casual format. The proposed blueprint allows for a quantitative description of critical service elements, such as time, logical sequences of. Use this tool at the end of your co-design work to summarise the 'why', 'how' and 'what' of the patient experience and the resulting service improvements.Īs you read other tools, you will notice the emphasis on using diagrams to record your learnings, development work and decisions. Service blueprinting is defined as a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of the service from the customer’s point of view.
#SERVICE BLUEPRINT OF HOSPITAL HOW TO#
It demonstrates a patient-based mandate and rationale for change, showing how to deliver great experiences and how to then continue evolving them. Why use itĪ good service blueprint is important because it communicates on behalf of patients to other stakeholders within and beyond the organisation. A service blueprint gives employees the opportunity to identify how an experience is delivered, finding opportunities to optimize the resulting experience and to take ownership of various parts. It is very much like an architectural blueprint (hence the name). In this sense it is a guide to the current and future state of the service from the perspective of patients and other stakeholders. Maybe you run a hospital, youve learned that. It communicates to managers (and other readers) why the service exists for patients, how it works best for them, and what it does now (or needs to be able to do in the near future). The blueprint could help you find what caused the problem and then youll be able to come up with a solution. This service blueprint template is ready to be duplicated and used in your own projects so you can start taking action right away.
![service blueprint of hospital service blueprint of hospital](https://www.edrawsoft.com/template/hospital-floor-plan.png)
A service blueprint summarises key learnings and decisions arising from the co-design work you have done within a service. Creating blueprints - visual maps of the service and all of its touchpoints - lets teams visualize the service, gain a more holistic perspective and better understand all of the moving parts.